Frequently Asked Questions
Q: There is a pump station (lift station) close by with a red light on and a loud buzzing alarm, what should I do?
A: Most of our Pump or Lift Stations are monitored by our telemetry system, so chances are a SIPSD employee is already on the way to investigate the problem. However, you can call 671-2907 to check on our response status. After 4 P.M., the same number can be called, but you will reach our answering machine which will then page our on-call employees.
Please do not try to reset or silence the alarm. We will be there as soon as possible to silence the alarm and fix the problem.
Q: I'll be renting property in your service area, how do I set-up water and sewer service?
A: Please download the proper form from our "Downloadable Documents" page, print the form out, complete the form, and turn the form in at our Administration Office on Bow Circle. Or you may stop by the Administration Office and get the form there. Any questions please feel free to call us. 785-6224.
Q: I have questions about backflow prevention, who should I talk to?
A: Please call us at our Treatment Plant location and ask for Christine Todd between the hours of 7 A.M. to 4 P.M. (M-TH) and 7 A.M. to 11 A.M. (F) 671-2907
More coming soon, please check back for updates. Last Updated: 5-09-2007